GUPTA, Praveen; SHARMA, Dr. Prajeet. AI-Driven Analysis and Prediction of IT Service Management Performance Metrics Using Multi-Dataset Evaluation. International Journal of Artificial Intelligence and Machine Learning, [S. l.], v. 6, n. 11s, p. 290–299, 2026. Disponível em: https://mail.svedbergopen.com/index.php/ijaiml/article/view/2146. Acesso em: 24 sep. 2026.